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Alpha Core Goertz

Anyone else notice that their customer service is beyond unhelpful...but insulting?

I tried to order 2 banana plug terminations with them and one month later they've yet to send them. Dropped the order twice.

I'm selling these cables and working with a company that can help me. Too bad they lost my business for a $30 dollar order.
abdou
dgclark0007
29 posts
 
I have purchased numerous cables directly from Alpha-Core over the years, had numerous cables reterminated by the factory, and had many cables shorten and reterminated by them. I have never once had a problem. Who did you speak with at Alpha-Core who lost your order twice?
All the best,
Dennis
abdou OP
23 posts
 
First, I spoke with someone named Dawn Langston. Then someone else in their sales department. This whole thing has been a real hassle. I'm afraid that I"ll not be using their products again. There are too many companies that actually care about customer service to go with those that don't.
la45
242 posts
 


That is surprising to hear. They have been around a very long time and can't imagine that they will ignore you as a repeat customer. Now I am not sure If I should go ahead and order their speaker cable (gold conductor) at this point.

Can anyone convince why I should try and get the cables?

Luis
abdou OP
23 posts
 
Yes, I heard that they sound very nice. However, I've been unable to terminate them and hook them up (because it is hard to use conventional terminators...they make their own proprietary terminations that fit on flat cables). It's just bad business to piss off customers like that.
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