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Best Customer Service (Manufacturer)

There are many audio companies that are competing for our hard earned dollars. The impressive guys are the ones that stand behind their products. Nothing is more disappointing than the companies that "take the money and run". One of the notable good guys that take their accountability seriously is Bryston. They stand behind their products with an unheard of 20 Year Warranty. What are some of the experiences with Bryston and the other "Responsible" audio manufacturers?
dr_
jaica
81 posts
 
I also have a Camelot Technologies Lancelot phono section section. I wanted to increase the gain in my unit and Mel Schilling took my unit and replaced two resistors free of charge (including shipping)to increase the gain 10db. I find his attitude outstanding, this is a cheap way to get word of mouth advertising.
zane
48 posts
 
Pass Labs, above and beyond the call of duty.
joysjane's avatar
joysjane
165 posts
 
SME! Reg Edey was super at helping me get my SME tonearm back up and running. I was going to purchase replacement parts from him in England, and he referred me to someone in the states to purchase from (saying it would be an easier transaction locally), which I agree with. And he actually forwarded the purchase order with all the part #'s to the company in the states, and for them to contact me. Which they did! Now that's service!
henriques's avatar
henriques
0 posts
 
I second , third , and fourth the vote for PASS LABS. Excellent customer service.
angela100
435 posts
 
We have had wonderful experience with Roger Sanders at Innersound. Knows his stuff, has a very personal touch and goes the extra step every time.
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