Hmmmm... Sattothestars. That's interesting. I know you are an AA dealer... Regarding your statement:
One time I purchased a Krell 300CD cd player which was in a sealed box - from Ebay.
When the player arrived, the first thing I noticed was the CD player didn't sit flat. It rested on three of the four feet. When I called Krell they asked for the serial number. I looked and DAMN it was gone. I told Krell and they said, that's okay...there should be one on the box - I looked on the box and the serial was marked out with a magic marker pen.
Krell said that's okay too...Just pack it up and take it to your nearest dealer who can ship the unit to us. We will fix or replace the unit, add a new serial number, and start the warranty period from the day you first called us.
Now.. how is that for service?
It seems that some companies still care about the customer.
I've got news - regardless of how the products were obtained, putting a customer up a creek without a paddle is bad service, and bad business.
And to cast a contrast on what you said earlier, anyone who would pay 6,000 --> 8,000 for a CD player from a dealer network who is more concerend about their piece of the pie than the customer base needs to have their head examined.
ANY player that comes from a non authorized dealer here,is up the creek with no paddle.Here is a little story to show how some companies and dealers deal with this type of thing vs. how it seems Audio Aero and its dealer network takes care of their customers.
One time I purchased a Krell 300CD cd player which was in a sealed box - from Ebay.
When the player arrived, the first thing I noticed was the CD player didn't sit flat. It rested on three of the four feet. When I called Krell they asked for the serial number. I looked and DAMN it was gone. I told Krell and they said, that's okay...there should be one on the box - I looked on the box and the serial was marked out with a magic marker pen.
Krell said that's okay too...Just pack it up and take it to your nearest dealer who can ship the unit to us. We will fix or replace the unit, add a new serial number, and start the warranty period from the day you first called us.
Now.. how is that for service?
It seems that some companies still care about the customer.
I've got news - regardless of how the products were obtained, putting a customer up a creek without a paddle is bad service, and bad business.
And to cast a contrast on what you said earlier, anyone who would pay 6,000 --> 8,000 for a CD player from a dealer network who is more concerend about their piece of the pie than the customer base needs to have their head examined.