Audio Aero Capitole II with no serial numbers?

I am a AA capitole owner. I am very happy with the
product. My MKII was purchased from Jtinn and couldn't be
happier with the service he has provided. On the other hand
I was recently contacted by one of these gray market dealers
offering me a new in wooden crate MKII for 6000. No thanks
I could just see the reply you would get the first you had
a problem. My MKII is working beautifully.

I've got to agree with BWhite. I haven't been into "high end" audio for long, and I'm honestly shocked at how some manufacturers treat customers that spend THOUSANDS on audio equipment. We're talking money that could be used as downpayments on REAL ESTATE, CARS, and MAJOR life purchases. All that money for CD players and Amps, etc, from companies that supply mediocre or poor customer service??

And this makes me all the more appreciative of companies like BWhite mentioned, Krell as an example, or BAT, or VAC.

I've been dealing with Kevin Hayes, the owner of VAC, calling several times over the past couple of weeks to talk about the VAC 70/70 Renaissance amp. I told him flat out that I'll be buying it used, and he has still taken a lot of time to talk about the amp, the tubes, matching a preamp, and any other thing I felt like I needed to talk about. He always ends the call telling me to please call back if I should need anything else or have any other questions. THIS is the kind of company that I am going to support, and yes, probably buy something new from him one day, whether it be my tubes, or a new preamp, or whatever. It makes a all the difference in the world.

To bwhite and Dennis the menace:
Hi guys. I think you're missing the point here. NOBODY said that Audio Aero won't look after people who buy used players. There's a difference between buying USED and buying NEW players through the GRAY MARKET!!!
I have talked to people who bought a used Capitole MK.I or II from a legitimate source, and Globe Audio Marketing in Canada/USA honoured any remaining warranty. So, of course Audio Aero cares about people who bought their products, new or used, in an honourable way.
Why would they care about you if you did an end-run around the retailer/distributor network to buy from some jerk who imported them from another jerk in Europe who is disobeying the dealer network policy?!?

I agree with satothestars and bwhite. Customers should be treated well. Likewise customers must show some intelligence. It's just like cars ... I can buy certified pre-owned, pay a bit over the odds, and sleep easy at night, or I can take a risk and maybe save some money, buying from "joe's cars". You pay your money and take your choice, but you can't have it all ways.