New thread about FedEX

It's nice to give credit, where credit is due. Good thread, Joe. I always use FedEx (not Ground). I've never had any problem with them. What's extra nice is when you ship COD, they get the check back to you within a few days.

I called FedX ground earlier today to get some directions to their facility which is about 10 miles from me & had to have the young lady explain the directions 3 times to me. Maybe it's because I couldn't understand her accent, maybe she couldn't understand mine (born in Chicago) but right off the bat there's a communication problem.

I've been a truck driver for about 20 years and make it a point to both receive & get not just good but excellent directions as I'm sure most here have seen a semi make a U-turn that holds everybody up...

Point is, I could tell the woman became agitated when I asked her for clarification. This points to what? I didn't major in psych & am not prepared nor qualified to give telephone diagnosis but seems to me part of the problem is her demeanor. Failure to communicate is #1 with problems & #2 is a bad attitude. I've called places I'm trying to make a delivery to & have been told,"I don't know how to tell you to get here". "Well", I said, "how do you get there?" "Oh, I just get in my car & drive here, but I don't where it is". I'm not kidding!!! Plenty more stories where that came from.

Hey, FedX is great, just like Trelja just said providing there are no problems.

not to rain on this parade, but are we at the point where we have to praise a shipper for doing what they are paid a pretty premium for? being shipped Fedex Express would imply that shipping wasnt cheap.

I had a hellacious 2 days dealing with UPS this weekend, and I finally asked their employee, "how about you do something that makes the customer happy for once?", needless to say, they made me jump through hoops due to an employee error which they could not correct, and they damaged one Monoblock after delivering the packages.

I sent some B&W Nautilus III's and took off the grills for better shipping. The UPS men destroyed them! thank God the recepient was a low key understanding guy. IT took three shipments to get this right, meanwhile two damaged sets of III's and a lengthy insurance claim, guess who probably will eat this one???

Why would anyone ship 2day air for a two hour difference. UPS or Fedex ground would have had it there the next day also. Waste of money in my opinion.