In my town, about 20 miles from New York City, we have a high end true audio/video shop, but we also have a large B&O retail store front at street level. The high end is on the second floor, mainly to discourage walk ins and has 'attitude' that is on par with Lyric/Singer in New York City. The B&O store has been around about ten years, the high end about 30 years. The town is fairly wealthy, and has a vibrant downtown scene. Someone going into the B&O store will get a very pleasant experience, oriented to customer satisfaction. Their demo's do not impress. I go to B&O often, never buy but just to remind myself why B&O is a better sales experience that has long left hi-end shops.