Tact Audio Great Service

A plant? I've made many posts here over the years, if I'm "planting" for TacT, I must be doing the same for McCormack, Belles, TAD, Vandersteen, etc.

I was only posting, what for me, was excellent customer service from a company who's product I'm very happy with.

I thought I'd throw in my 3 months of BS from the great BOZo. I bought a used 2.2[built in 1998] on eBay. It came with the mic and software disk which I loaded on my computer running Windows XP Pro and everything was fine for awhile, then once in awhile the sub output would just thump or humm. I would shut it off & on and it would work until one day the sub-out just stopped all together. Then I tried to reprogram the unit in a hope that might bring back the sub but it would get all the way to the end and have an error. I called Boz and explained what had happened and he said I should just buy a new one. At that time the unit was less than 9 years old!!!! This unit was $8000.00 new and considered a throw away by the manufacturer in just a short amount of time. I have 30+ year old tube amps that work great still. I expressed how pissed off the "buy a new one" advice made me and he said send it to them and they would take a look at it, so I did. After 1 month I emailed BOZo and asked if there was any progress. He said no and he can't even get the DSP chips anymore but would try and test the unit, which he hadn't at that point. Another month goes by and I emailed him again a little more agitated at this point. Boz wrote back and said he doesn't know how to even test the unit as they don't even have a computer that can run the software anymore. I told him it runs fine on XP Pro as he didn't even know that. The 3rd month I emailed him telling him to send the unit back and I would put it on AGON as a digital preamp and unusable and unrepairable as a correction device. when I got the unit back after more than 3 months it looked like it was never even opened. I did like the way it sounded while it worked and am hoping to find someone to fix it but I would never buy a disposable Tact again and have given that advice to my friends but they didn't need me to tell them anything once they read BOZo's emails to me. Good luck with that crap in a year or two. I know I won't get bit twice by the same mutt.

Tell it to the guy over in AA,I bet this wont post here.