Service my Belles


I'm attempting to send my Belles pre in for service. However I'm not getting a response from Belles Audio. Is this normal? Anyone out there have a suggestion as to how to send my equipment to Belles for service? I notice there is a address provided on their web site but I would hate to just send it blindly without any contact from them.
kt_88
I'd advise not sending it until you contact Dave. I had one of his amps remain in limbo for quite a while one summer. My amp arrived at his shop just as he left on vacation.
I called Dave Belles twice in the past 10 days and he answered the calls immediately and he is never in a hurry.
A pleasure talking to him !!!!!
I likewise suggest phone vs. email. Dave is an "old fashioned" kind of guy, and loves to chat. I'm sure he'll take care of you.
Hmmmmmm, well........ I left a message but got no return call. Let's hope he is on vacation. In the mean time if any of you folks happen to be in touch with him- Can you let him know I am making an attempt to contact him?

thanks!
Well, sad to write this. But this is a forum that I assume allows the good and bad experiences?

I struggled for quite sometime to arrange repair of my Belles pre. I was not pleased with Dave Belles's lack of return contact and it made me wonder if I would get my pre back if I sent it in. So I took it to a local repair shop and sent Belles a e-mail informing him they would be in contact with him.

Well we never heard from Dave Belles and could not do the repair without a schematic. Finally after over 3 months of frustration I sent the pre to David Belles and explained my frustration and told him he could keep his pre. " I don't want it back, and I will never own a Belles piece! " That was in early September. So it has been a month now. I thought I would at least got a letter of some type from Belles Audio. Most manufactures will at least do something to satisfy their customer.

I guess that shows me what type of company David Belles is running...