I don't know one manufacturer that I've come in contact with, and whose equipment I was interested in purchasing, where I haven't found at least one customer complaint on a forum or through some other sources. It's the nature of the business.
Recently I had someone contact me about a manufacturer whose component I just bought who ragged on its reliability and their customer service. Checked with the manufacturer and got their side of the story. Then put the pieces together myself to come to my own conclusion. As usual there are always two sides to every story and the truth lies somewhere in between (in this case closer to the manufacturers claims which were well documented).
A point well made is that boutique manufacturers like TRL, APL, Intuitive Audio, etc. are not for everyone. There is a leap of faith required and some risk. I have found the risk was worth taking. Others have opposite experiences.
Recently I had someone contact me about a manufacturer whose component I just bought who ragged on its reliability and their customer service. Checked with the manufacturer and got their side of the story. Then put the pieces together myself to come to my own conclusion. As usual there are always two sides to every story and the truth lies somewhere in between (in this case closer to the manufacturers claims which were well documented).
A point well made is that boutique manufacturers like TRL, APL, Intuitive Audio, etc. are not for everyone. There is a leap of faith required and some risk. I have found the risk was worth taking. Others have opposite experiences.