Tube Research Labs Dude vs. Shindo Labs preamps

"Quality and customer service on the exact opposite end of the spectrum. "

Well, I have had the best customer support from TRL. So like everything else, there are all kinds of customers and their satisfaction level but if you work with TRL people they can help you I am sure.

Yes let me put the quality part of it in monetary context for you:

- A chassis that is f’d up (back plate they used was too large, a top cover that I can’t be tighten down due to a cap that's too tall to fit inside. Take a guess as to what that will do to resell value in my case!
- A ground problem (calling it that for now)
- Additional cost to replace the output stage tubes (the one that came with it were cheap, warn-out junk)
- Additional cost to ship and have a third party assess the problem
- Additional cost to fix (unknown at this point)

That's what "inherent value" means in my case. And they had absolutely no problem selling me the unit in this condition and making it worse in some cases along the way. There in lies by real beef with them.

cdente:

I cannot take a guess because without the other party being able to repond there is no way to determine who is right and wrong. The problems that you mentioned do not sound too serious to me. The grounding problem is very common and can be fixed easily. The tube could be just bad luck, additional costs to ship and additional cost to fix are obviously going to incur if you showed it to someone else. You seemed to be pissed. So what is the objective here? Bash TRL or find a solution?

I cannot take a guess because without the other party being able to repond there is no way to determine who is right and wrong.

How is the other party not able to respond?

It seems that there are three very happy Dude owners.I wonder why they attack another owner that is not happy with the fit and finish of the unit he received.
If the unit cant be closed and new tubes are defective why weren't these things corrected by TRL.