2. amps-preamps
  3. 1335203136

Aesthetix stellar customer service

I wanted to share a great customer service experience. I have enjoyed my Aesthetix Calypso pre amp for 5-6 years. The remote control stopped working last week. I e-mailed Aesthetix, told them the remote wasn't working and what I had done to try to get it to work. I got an e-mail back from Glenn in about an hour asking for the serial number and my address. I sent the requested info back and received another e-mail from Glenn stating that they would send me a new remote at no charge. It made my day, Thank you Aesthetix.
sgunther
kschiu
73 posts
 
The remote is shared between the Calypso and Rhea ...

I had a Calypso but I had pressed the Rhea button many times and thought that the remote was broken by mistake.

Agree. Aesthetix is a great company.
lak's avatar
lak
4,764 posts
 
Yes, very good people, and I agree a great company!
rushton's avatar
rushton
2,445 posts
 
Great people doing excellent work! Jim and Glenn are top notch. If you like Aesthetix, go ahead and LIKE their Facebook page if you've not done so already.
.
rf_gumby
54 posts
 
Glenn is simply awesome. I've dealt with him on occasion from a technical perspective for years. Simply the best service available, the products and service are exceptional.
More to discover