2. amps-preamps
  3. 1354037428

upscale audio is this legal?

Maybe I'm wrong but wanted to get the communities thoughts. A good friend of mine bought a Cary amp from upscale audio it was supposed to be a v12 i. That was a year and a half ago recently he was going to sell it and was looking at the receipt from them and the serial numbers dont match at all!! totally different amp not even a i series. well he called them and they told him there was nothing they would do. I have never checked the serial number on anything I have bought but will from now on.My friend assumed he was getting what he paid for but did not! You would think they knew somewhere along the line they sold him the wrong amp . anyway whats your thoughts.
52tiger
snofun3
601 posts
 
Yeah Rsf507 - Exactly what in Upscale's response would make you make such statements?

He makes reasonable statements and tries to deal with the situation rationally versus the OP who comes up with different stories to fit his needs.

Where do these people come from?
vicdamone
850 posts
 
Wilsynet, the Dealer doesn't make any mention of, "willing to look at it that way," if at all. If that's implied then it went right over, as you grasiously put it, my nut. It still isn't clear if the damaged unit the customer purchased or the mint unit was the one sent to the customer.

As a public statement the Dealers response still reads unprofessional to me. With that and a few other negative anecdotes elsewhere on the net this previous costumer will take any future business elsewhere.

Be that as it may, after a further response by the Dealer it appears the two have a history of disagreement that may preclude any need for outside response including mine.
wilsynet's avatar
wilsynet
264 posts
 
Based on Kevin's latest response, sounds like he has offered to replace the amplifier sent in error with the correct and appropriate amplifier.

This is above and beyond fair.

I have never bought from Upscale, but I would now consider Upscale a preferred dealer.
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