Gr-Grin:
1. I'm not going to speculate on the dealer, because that would be unfair,
but I've had such a wide range of experience with dealers, good and bad.
On the 'good' side, I have one dealer who, with a phone call, will show up
at my house (sometimes with the manufacturer in tow), listen, bring over
loaner gear and handle repairs/trade-ins whatever, without my ever having
to lift a box or do more than set up an appointment. In fact, I've never even
been to his facility. On the 'bad' side, I've had dealers who are less
customer oriented, to the point of dropping stuff off on my driveway and
basically acting like it was my problem.
2. No equipment, in my experience, is always trouble-free. That doesn't
excuse defects, bad support or bad customer service, but sometimes the
problem is easy to rectify and other times it isn't; however, my bet is, lot's of
us on this board have had problems in our systems at one point or another,
and trying to sort it out is sometimes frustrating and upsetting, even if no
one is at fault. You should also know that my Lamm amps are very early
ML2 models and the L2 I bought was used and when it needed attention, it
was updated to current spec at what I considered to be a very reasonable
cost.
3. Even with cheap consumer electronics (like a $150 DVD player), I get
very annoyed if I think there is something wrong with the gear, so believe
me, I understand the frustration/upset even more when it is a high end
piece that is costly.
4. My suggestion is to have the dealer talk to Vlad about getting the unit
shipped to Vlad to evaluate- I don't know what that will cost or how long
that will take- assuming that it is an airfreight wooden crate like the Lamm
gear I have owned. I think trying to work with Vlad in a cooperative way
may get you some satisfaction, because in my experience, he has stood
behind his equipment and never charged me a lot when the gear needed
repair. (I assume you are still under warranty).
5. One other possibility- can the dealer come to your home, with his
technical person, and another amp, (and if possible another unit of the
Lamm preamp model you have) just to see what's going on? That may
not solve the problem, but may give you (and the dealer) a better idea of
what is going on. Also, because you said you were dealing with the free-
lance technician for the dealer, have you spoken with the dealer/owner in
addition to the technician?
Perhaps you've already done some of this. But, I never had any dealer
work on any Lamm equipment, and every Lamm dealer in the States
basically sends the gear to him for anything more than tubes.
Where are you located?
1. I'm not going to speculate on the dealer, because that would be unfair,
but I've had such a wide range of experience with dealers, good and bad.
On the 'good' side, I have one dealer who, with a phone call, will show up
at my house (sometimes with the manufacturer in tow), listen, bring over
loaner gear and handle repairs/trade-ins whatever, without my ever having
to lift a box or do more than set up an appointment. In fact, I've never even
been to his facility. On the 'bad' side, I've had dealers who are less
customer oriented, to the point of dropping stuff off on my driveway and
basically acting like it was my problem.
2. No equipment, in my experience, is always trouble-free. That doesn't
excuse defects, bad support or bad customer service, but sometimes the
problem is easy to rectify and other times it isn't; however, my bet is, lot's of
us on this board have had problems in our systems at one point or another,
and trying to sort it out is sometimes frustrating and upsetting, even if no
one is at fault. You should also know that my Lamm amps are very early
ML2 models and the L2 I bought was used and when it needed attention, it
was updated to current spec at what I considered to be a very reasonable
cost.
3. Even with cheap consumer electronics (like a $150 DVD player), I get
very annoyed if I think there is something wrong with the gear, so believe
me, I understand the frustration/upset even more when it is a high end
piece that is costly.
4. My suggestion is to have the dealer talk to Vlad about getting the unit
shipped to Vlad to evaluate- I don't know what that will cost or how long
that will take- assuming that it is an airfreight wooden crate like the Lamm
gear I have owned. I think trying to work with Vlad in a cooperative way
may get you some satisfaction, because in my experience, he has stood
behind his equipment and never charged me a lot when the gear needed
repair. (I assume you are still under warranty).
5. One other possibility- can the dealer come to your home, with his
technical person, and another amp, (and if possible another unit of the
Lamm preamp model you have) just to see what's going on? That may
not solve the problem, but may give you (and the dealer) a better idea of
what is going on. Also, because you said you were dealing with the free-
lance technician for the dealer, have you spoken with the dealer/owner in
addition to the technician?
Perhaps you've already done some of this. But, I never had any dealer
work on any Lamm equipment, and every Lamm dealer in the States
basically sends the gear to him for anything more than tubes.
Where are you located?