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Decco USB Connect Not found by Windows XP PC

All.... I really need some help here. I have a Toshiba laptop with ITunes 9 that I was connecting to my Peachtree Audio Decco via USB and things were working great the first week. I go away for a week, come back and now my laptop says USB device not recognized when I connect it back up. It recognized it the whole first week?

Microsoft does not have a place to download a USB driver(Service Packs are it). Has anyone had this same issue, and if so, have you been able to solve it. WHen I look in the device manager, USB2 is shown, but then I connect the Decco and walla, "USB Device not recognized".

I am quite PC literate, and have had a music server running my sqeezeboxes for 3 or 4 years, so I'm not a rookie here, but I am flumoxed on this one. I would really appreciate any gurus out there, or someone from PeachTree/Era, if they could help me on this one. Hopefully, upgrading to Windows 7 isn't the cure, nor buying a Mac Mini from you Apple polishers. Thanks in advance for any assistance.
rootmann
almarg's avatar
almarg
9,670 posts
 
Mark -- A further thought: Perhaps during the intervening two months the main battery discharged, and perhaps the small coin-type battery that is located internally somewhere on the motherboard, and which allows the cmos (bios setup) settings to be maintained, is dead (considering the age of the laptop).

Besides trying some other kind of external usb device on the computer, I would go into the bios setup screens and examine the usb-related settings. As you probably know, that is usually done by pressing either "del" or "esc" or "F2" on the keyboard immediately after the computer is turned on, before Windows starts to load.

Regards,
-- Al
almarg's avatar
almarg
9,670 posts
 
Mark -- A followup to my previous post. I found the manual for your computer here. As indicated on page 108, the cmos battery (referred to as the RTC battery, because it saves the real-time clock settings as well as the bios configuration settings) is rechargeable on that computer; and it will hold the settings for only about a month when the computer is turned off; and it only recharges when the computer is turned on. That is all unusual in my experience.

Also, apparently on your computer the bios settings are viewed and changed via a software utility that is installed into Windows, rather than by the usual procedure of entering bios setup prior to boot. See page 200 and 201 of the manual.

Hope that helps,
-- Al
rootmann's avatar
rootmann OP
78 posts
 
Almarg,

Thanks for your continued help in trying to solve this crazy sitution. I have in fact connected other USB devices and they are found by my laptop. In an hour, my cousin is bringing his laptop over to our house since he's near us in NC so I can try it with my DECCO.

I have checked the battery, and it appears Bios settings are good and the battery is not dead. I wish that were it. Wouldn't that be good.

I was trying to back out the Service Pack 3, but am unable to do that without reloading the OS. Don't want to go there yet with Windows 7 a week away.

Really appreciate all your help.

Rootman
rootmann's avatar
rootmann OP
78 posts
 
All,

I got the answer to why my Decco wasn't working. It turns out the USB card shorted out due to the ground not being soldered correctly, according to Signal Path, the manufacturer. There was nothing wrong with my Toshiba laptop, nor the other two laptops we tried with them.

Thanks to all of you who tried to assist me in fixing my PC, which it turns out is fine. LOL. I guess I'll be boxing up both of these units to return to have them retro fitted with new USB Dac cards.

Regards,

Mark
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