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OK, what's the protocol?

So, you provide an honest quote for shipping on an item and the actual cost is less. Are you:

A) Obligated to provide an unsolicited refund regardless of the overage
B) Obligated to provide a refund only if solicited regardless of the overage
C) Obligated to provide an unsolicited refund only if over a certain amount.
D) Obligated to provide a refund only if solicited AND over a certain amount
E) Never obligated to provide a refund under any circumstances

And by obligated, I mean obligated by the rules of decorum established here or by the values of a gentlemen whichever are more conservative.
128x128pawlowski6132
Post removed 
bdgregory
1,715 posts
 
I generally quote shipping and handling as a charge on top of the price of the item. I normally include enough extra $ (usually $3-5 depending on weight and packaging complexity) to make sure I don't end up eating FEDEX charges; but nowhere close to a fair cost for my labor, gas, and packaging.

If the deal was negotiated as covering only exact shipper charges, then I would refund that, but only in that case which I would avoid because it's just not worth the effort IMO.

Please, I don't really have time to split hairs on shipping costs.
pawlowski6132's avatar
pawlowski6132 OP
592 posts
 
"Your underestimation, and eating of shipping costs in the past, does not mean diddly to your buyer who is being asked to pay more than he/she
should."

No, but, it will influence my personal shipping policy formulations. If I'm willing to refund, I should be willing to ask FOR a refund. 'Not sure I'm ready to do that. Also, Im only asking them to pay what we both agreed to.

I think if it is a material miscalculation it should be refunded. Otherwise, I think it all washes out.
Post removed 
dlstephenson
121 posts
 
I think it greatly depends on the overage. For instance you quote 89.00 and the shipping is 20.00. If you ship ups or fedex then the client will not ever know so your final shipping price would be up to you, then your will make a determination of how you treat your customers.

But If you spent 3 hours packing the article and 20.00 for packing material and 1 hour driving to send the package away then make sure you dont cheat yourself. You know whats fair just let that be your guide.
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