You contact the manufacturer, just as you did. Fortunately, you were dealing with Krell, a company that is available to speak to people like you (us) and check such things for us.
Many company's are so difficult to get in touch with and information from that they are virtually useless. Of course if it takes them a week to check into the information the auction has ended.
Also, Ebay is much more likely (in my opinion) to encounter such issues. I am awaiting feedback/communications from an Ebay seller presently on a piece of equipment. I requested clear photographs of specific locations on the piece and their phone number - now am waiting. The tip off for me was that the unit is listed to ship from the USA but their Paypal info. shows them as a non-US verified member? We'll see if I ever get the pics.
Many company's are so difficult to get in touch with and information from that they are virtually useless. Of course if it takes them a week to check into the information the auction has ended.
Also, Ebay is much more likely (in my opinion) to encounter such issues. I am awaiting feedback/communications from an Ebay seller presently on a piece of equipment. I requested clear photographs of specific locations on the piece and their phone number - now am waiting. The tip off for me was that the unit is listed to ship from the USA but their Paypal info. shows them as a non-US verified member? We'll see if I ever get the pics.