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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
perkri
908 posts
 
FedEx is certainly not getting much love here :)

A friend sent his turntable back to the manufacturer - motor was noisy.

Well, didn't FedEx make a mess of it. Cover broken, hinge broken and plinth cracked.

And like so many others, he is now in the glorious limbo of dispute.

Sad
dadork
633 posts
 
@tubebuffer Did your wife's sister join in, tell on you or keep quiet! Thanks for the laugh!
builder3
763 posts
 
A few years ago when I purchased my speakers, they were shipped Fedex, Michigan to Oregon. They showed up in a box van with a roll-up door, the only two items in the truck. They were laying on their sides, loose, and had been sliding all around freely for at least 100 miles. There was an unused coil of rope laying in the corner. Stupid and lazy both, I guess.
paulcreed
564 posts
 
I've always used FedEx or asked anyone I purchase audio gear from to please use FedEx. Then my son while on Christmas break got a job at FedEx loading trucks. He told me stories that were just hard to listen to knowing my gear may have had to endure. I've always asked seller to write on box glass, fragile, this side up, my son told me that workers don't care and just laugh when they see that and through and kick the boxes on the truck. Just thinking of my tube amp being treated like this makes me cringe.
jwillox
188 posts
 
Many sellers that offer free shipping are using FedEx Home Delivery. This is FedEx sort of, but the routes and their drivers are independent contractors. 
I had things track as in town, and even on the truck for delivery, but the driver was overwhelmed and took the truck home, and then no tracking information was available for the next day - and then it would show up. I’ve had them leave stuff in plain sight when it was flagged as “signature required”. I’ve been pretty lucky overall. 
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