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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
dadork
632 posts
 
@tubebuffer Did your wife's sister join in, tell on you or keep quiet! Thanks for the laugh!
builder3
753 posts
 
A few years ago when I purchased my speakers, they were shipped Fedex, Michigan to Oregon. They showed up in a box van with a roll-up door, the only two items in the truck. They were laying on their sides, loose, and had been sliding all around freely for at least 100 miles. There was an unused coil of rope laying in the corner. Stupid and lazy both, I guess.
paulcreed
541 posts
 
I've always used FedEx or asked anyone I purchase audio gear from to please use FedEx. Then my son while on Christmas break got a job at FedEx loading trucks. He told me stories that were just hard to listen to knowing my gear may have had to endure. I've always asked seller to write on box glass, fragile, this side up, my son told me that workers don't care and just laugh when they see that and through and kick the boxes on the truck. Just thinking of my tube amp being treated like this makes me cringe.
jwillox
177 posts
 
Many sellers that offer free shipping are using FedEx Home Delivery. This is FedEx sort of, but the routes and their drivers are independent contractors. 
I had things track as in town, and even on the truck for delivery, but the driver was overwhelmed and took the truck home, and then no tracking information was available for the next day - and then it would show up. I’ve had them leave stuff in plain sight when it was flagged as “signature required”. I’ve been pretty lucky overall. 
arcticdeth's avatar
arcticdeth
1,549 posts
 
Unfortunately, I had to have ups and fed ex come pick up damaged speakers as well. 
 I was shipped 6-7 pairs of Energy rc-70’s. Only 2 pair arrived mostly in damaged, there is a small nick on the bases , at the back, everything else is great. It was saddening to see so many of these great speakers damaged.
wanted 3 pairs of these. But after so many damaged, said two is enough. 
 Watching the morons at ups and fed ex, drop from truck on street, knowing another pair were damaged, broke my heart. 
 I feel your pain.
my price was not nearly as much as yours, but hurts nonetheless. 
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