FEX EX Damaged New Legacy's


I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
Lots of bad info here as usual when it comes to shipping companies. FEDEX Home Delivery as well as all other FEDEX drivers are coming from a FRANCHISED Source.  The above poster makes it sound like FEDEX GROUND/HOME DELIVERY, EXPRESS and Priority are all different....Nope. There are different carriers from different sorting hubs but one isnt a REAL Fedex employee and another is a "fake".

USPS is the worst because there are no repercussions. I worked there. You could probably get away with murdering a customer the union is so strong. Ive seen people get caught stealing US Postal Money orders and 2 years later they were a Supervisor in training. INSANE!!
Packages go to a sorting hub. They go up a Conveyor Belt that is like 10-12 feet above the ground. When the package gets to the spot where the correct Zip Code is it gets pushed off the belt and falls 10 feet into something that resembles a hospital/hotel Hamper.  This is why you sometimes get crushed boxes in the mail....from other packages falling into the hamper on top of your package.

FEDEX drivers do get Fired if they screw up. Not sure how UPS drivers fair based on performance. If you get a job at the Post Office your set for life no matter how much of a Screw-up You are.  There is no incentive at the Post Office to do anything well or have good attendance. Every clerk gets paid the same after 5 years....thats why I NEVER use the Post Office unless there is no alternative. 
To add, when I went to fed ex to start my claim, they informed me that the boxes need to be able to withstand 150 pounds.  I guess this is due to stacking boxes but can you imagine someone 150 pounds standing on your $3,000 amp?
"Treat every package like it's you own."
Very few (if any) shipping company employees live by this rule.
From my own past experience, FedEx is easier than UPS to deal with as far as claims go. Took me 60 days once to get compensation from UPS for a broken faceplate on a McIntosh amp. It was much quicker the next time it happened with FedEx.