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FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
b_limo's avatar
b_limo
2,277 posts
 
To add, when I went to fed ex to start my claim, they informed me that the boxes need to be able to withstand 150 pounds.  I guess this is due to stacking boxes but can you imagine someone 150 pounds standing on your $3,000 amp?
nonoise's avatar
nonoise
10,885 posts
 
Who's the prude who had tubebuffer's hilarious post deleted?
tomic601's avatar
tomic601
12,928 posts
 
probably the sister……
yyman23
148 posts
 
"Treat every package like it's you own."
Very few (if any) shipping company employees live by this rule.
From my own past experience, FedEx is easier than UPS to deal with as far as claims go. Took me 60 days once to get compensation from UPS for a broken faceplate on a McIntosh amp. It was much quicker the next time it happened with FedEx.
stibin
12 posts
 
I worked in a UPS hub 10 years ago sorting packages and loading them into 40ft trucks. The package will be dropped via conveyor to its designated truck and most of the time the sorter has so many packages on top of each other you have to literally step on the packages and I have to do that a couple of times because there is nowhere else to step on because they just keeps coming and you are by yourself and have to stack them nice and tight on the front of the 40fter until you reach the back. I quit after 1 month of that horrible workplace.
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