Marantz SA10 sacd player

Classerich so you got new SA 10 unit then? Is that how marantz and music direct took care of you? I don’t trust their authorize service center to be honest.The reroute you from one onother.

There are many treads about Esoteric players having this problem. The thing with Esoteric is, they need to go back to Japan for service. They have an alignment jig that only the factory has. Maybe Marantz is in the same boat????

Marantz can be fix here if the parts is available.Classerich my SA10 has 3 yrs warranty’s. When I called them it was out of warranty. The age is 3 yrs and a month and a half.I ask for flexibility to help me.No answer yet.

Since I have bought laser assembly. I might just need a good tech to install it.Out of warranty is not easy to get favors either from MD or Marantz.

Let me add Music Direct will help if it is under warranty. Classerich probably your SA10 that needs $50 laser will be fix and sold as refurbished.