I recently bought from The Music Room and was impressed with their support when FedEx became a problem. I was totally impressed with their packaging. They went beyond anything I've ever seen. They use a liquid foam packaging process that completely pads the equipment. They seem to be a good company that cares about customer service. Would I sell my gear to them? Probably not. I'm not interested in selling at 33-50% resale value. I've been selling gear for many years. Talking to the person on the phone always fleshes out any questions in my mind. I haven't had any problems with transactions, but it does require time to take photos, package things up, list the ad, respond to replies, have that phone call, deal with PayPal, go to FedEx, UPS, USPS. Then wait for confirmation that everything is okay. I don't mind doing those things, but some might not.