upscale audio is this legal?


Maybe I'm wrong but wanted to get the communities thoughts. A good friend of mine bought a Cary amp from upscale audio it was supposed to be a v12 i. That was a year and a half ago recently he was going to sell it and was looking at the receipt from them and the serial numbers dont match at all!! totally different amp not even a i series. well he called them and they told him there was nothing they would do. I have never checked the serial number on anything I have bought but will from now on.My friend assumed he was getting what he paid for but did not! You would think they knew somewhere along the line they sold him the wrong amp . anyway whats your thoughts.
52tiger
It's easy to hide behind the name Tiger52 and do this kind of crap with no downside.

I called the customer and offered, if available, a V12i with a dented transformer cover which he paid for. I think he sees that the mint unit he bought (and you saw) was a better choice. My primary purpose is happines of customers.

He said you don't like me, and you called me a dick. I asked him your name and looked up your purchase record. Out of close to 20,000 Upscale Audio customers, I remember you from your purchase in 2003...almost 10 years ago. For a reason.

I want to thank you for posting this. The people who HAVE shopped here have posted good reports about how we treat them, our ethics, and our prices.

It increased sales to people that have gone to our website upscaleaudio.com and also found there is a place where they can find the rare and unfindable in tubes.

My sincere thanks to our customers.

Kevin Deal
It is possible that Upscale made an error... 1.5 years ago. If they did, it should have been addressed then. It's also possible that someone is trying to scam him. I'm not saying that is the case. The simple fact is, dealing on line, you do get people trying to cheat you. I have a customer right now asking for some help/advice after 1.5 years. I'm more than happy to do what I can to help. He isn't throwing stones, or accusing me of some wrong doing. If he were, I probably wouldn't give him the time of day. I don't know Kevin, and I have never dealt with him. IMO, this thread should be deleted. No matter what, this is hurting what I believe is an honest seller.
"it doesn't negate the fundamental misrepresentation regardless if was intentional or negligent"

Huh? Misrepresentation is defined as intentional.
You again continue to disparage Upscale with incomprehensible writing, nonsense arguments and innuendo, and should be quite embarrassed regarding your actions.

I haven't dealt with Upscale but everything I've ever seen or heard has been positive. You come off like an ignorant douche.
I have nothing but great things to say about Kevin and Upscale Audio. Many purchases went right and when one went wrong, they made it right. I highly recommend them.