> ["B: The unit serial number he has I have
> no record of owning, buying, shipping,
> whatever. Having said that, maybe we
> screwed the pooch and made a mistake.']
>
> Frankly, the dealer should have slept on
> this response. It comes of as very
> unprofessional if not childish considering,
> "maybe," admitting fault.
You're a nut. The dealer is admitting he might not be perfect and is willing to look at it that way. That's refreshing in a world where most people hate admiting they might be wrong.
This isn't childish and unprofessional, it's grown up and forward thinking.
We don't know that this 52tiger guy isn't trying to pull a fast one. Dunno if Upscale is an authorized Cary dealer or not, but if so, then a phone call to Cary about this serial number would be pretty useful.
Seems like Kevin is willing to look into the issue. 1.5 years is quite a long time though. My first reaction would be to say sorry, it's been too long. But the warranty issue (if there is one) is a fair point and I think hence worth researching as a Cary dealer helping a customer get to the bottom of an issue if nothing else.
> no record of owning, buying, shipping,
> whatever. Having said that, maybe we
> screwed the pooch and made a mistake.']
>
> Frankly, the dealer should have slept on
> this response. It comes of as very
> unprofessional if not childish considering,
> "maybe," admitting fault.
You're a nut. The dealer is admitting he might not be perfect and is willing to look at it that way. That's refreshing in a world where most people hate admiting they might be wrong.
This isn't childish and unprofessional, it's grown up and forward thinking.
We don't know that this 52tiger guy isn't trying to pull a fast one. Dunno if Upscale is an authorized Cary dealer or not, but if so, then a phone call to Cary about this serial number would be pretty useful.
Seems like Kevin is willing to look into the issue. 1.5 years is quite a long time though. My first reaction would be to say sorry, it's been too long. But the warranty issue (if there is one) is a fair point and I think hence worth researching as a Cary dealer helping a customer get to the bottom of an issue if nothing else.