upscale audio is this legal?

["C: The unit he bought and paid for had damage, having a dented transformer cover. It was discounted and priced as a damaged unit. It evens said that on our used listing which is copied directly onto his invoice. He fails to tell you this. What he received is mint. He conveniently leaves this out."]

"The unit he bought and paid for had damage," The serial number for this unit is?

"What he received is mint." Are you saying the unit was repaired or it's a different unit? If so, what's the serial number for that unit? Don't know? Then contact your manufacture and find out who purchased those serial numbers. Jeez, you're the dealer!

["B: The unit serial number he has I have no record of owning, buying, shipping, whatever. Having said that, maybe we screwed the pooch and made a mistake.']

Frankly, the dealer should have slept on this response. It comes of as very unprofessional if not childish considering, "maybe," admitting fault.

The original poster or his friend is still your customer and you had an opportunity to be the hero instead of a pathetic victim. Now more than twenty people have responded and who knows how many more will read this thread. Was that really worth it?

> ["B: The unit serial number he has I have
> no record of owning, buying, shipping,
> whatever. Having said that, maybe we
> screwed the pooch and made a mistake.']
>
> Frankly, the dealer should have slept on
> this response. It comes of as very
> unprofessional if not childish considering,
> "maybe," admitting fault.

You're a nut. The dealer is admitting he might not be perfect and is willing to look at it that way. That's refreshing in a world where most people hate admiting they might be wrong.

This isn't childish and unprofessional, it's grown up and forward thinking.

We don't know that this 52tiger guy isn't trying to pull a fast one. Dunno if Upscale is an authorized Cary dealer or not, but if so, then a phone call to Cary about this serial number would be pretty useful.

Seems like Kevin is willing to look into the issue. 1.5 years is quite a long time though. My first reaction would be to say sorry, it's been too long. But the warranty issue (if there is one) is a fair point and I think hence worth researching as a Cary dealer helping a customer get to the bottom of an issue if nothing else.

It's easy to hide behind the name Tiger52 and do this kind of crap with no downside.

I called the customer and offered, if available, a V12i with a dented transformer cover which he paid for. I think he sees that the mint unit he bought (and you saw) was a better choice. My primary purpose is happines of customers.

He said you don't like me, and you called me a dick. I asked him your name and looked up your purchase record. Out of close to 20,000 Upscale Audio customers, I remember you from your purchase in 2003...almost 10 years ago. For a reason.

I want to thank you for posting this. The people who HAVE shopped here have posted good reports about how we treat them, our ethics, and our prices.

It increased sales to people that have gone to our website upscaleaudio.com and also found there is a place where they can find the rare and unfindable in tubes.

My sincere thanks to our customers.

Kevin Deal

It is possible that Upscale made an error... 1.5 years ago. If they did, it should have been addressed then. It's also possible that someone is trying to scam him. I'm not saying that is the case. The simple fact is, dealing on line, you do get people trying to cheat you. I have a customer right now asking for some help/advice after 1.5 years. I'm more than happy to do what I can to help. He isn't throwing stones, or accusing me of some wrong doing. If he were, I probably wouldn't give him the time of day. I don't know Kevin, and I have never dealt with him. IMO, this thread should be deleted. No matter what, this is hurting what I believe is an honest seller.

"it doesn't negate the fundamental misrepresentation regardless if was intentional or negligent"

Huh? Misrepresentation is defined as intentional.