Would you trust a local dealer to help you put

Whart -

I guess it depends on the product but a reputable dealer, who is not going to discount or throw something up for sale on the Internet (selling out of territory), should be able to secure a product or put the customer in touch with a reputable dealer. Serving the client must always be the focus.

Years ago we had P.A.R.A. (Professional Audio Retailers Association). It allowed professional dealers to meet one another in a friendly atmosphere to work together to strategize on numerous topics, solve system problems and, ultimately, to form lasting friendships. I had no problem referring clients to a friend in the business if they had a product my client required to achieve optimum results. It was a win-win-win: Client's needs were met, Customer was pleased with my guidance, and that dealer would reciprocate if one of his clients needed something that I had.

A great system will stand the test of time, provide years of enjoyment, and could then be passed on to one's children. Case in point is a piece such as the Nagra 300i - built from the ground up around the 300 tube. It's won numerous design, engineering, and best of show awards and maybe 20 have been manufactured and circulated worldwide. In fact, we have 1 of only 3 that ever made it into the USA.

Nagra is a great example for another reason - I choose my lines based on my ear and experience - not by magazine reviews or manufacturer advertising budget. I think we are one of only 3 Penaudio dealers but in the months to come everyone will become more familiar with Penaudio. Same was true for Berkeley before all of the reviews had hit...and Modwright who we've been with since day 1.

Chances are that the next great thing in audio will come from a smaller independent company such as a Berkeley...or a Wavelength (who gave the world Asychronous technology?)...or a Modwright. I spend thousands of dollars every year to walk CES and find those breakout products long before the audio press is able to publish reviews. This is another service that dealers provide - to let customers know what is coming so that they can advise them properly. I've saved customers hundreds of thousands of dollars by preventing them from buying technology that was soon to be obsolete.

I can keep going on and on about the services a professional dealer can provide but it sounds like you have a good understanding. As I mentioned in my original comment - not all dealers are cut from the same cloth but customer oriented dealerships, such as mine, do exist.

Burt - Seattle Hi-Fi

What else could you do if you were too tired of the equipment-go-round to shop for your own system but you needed a new one? I suppose you could ask your friends for advice but I doubt they'd be any less biased than a dealer, and I'm pretty sure they'd have less overall experience than a dealer like Burt. Even if you got great advice from a buddy you'd still probably have to traipse all over to buy the recommended components, pay freight, wait, risk freight damage, and set it up yourself. A couple visits to a "good" dealer that you like and are comfortable with might be a nice experience, avoid all the hassles I mentioned, and you might even get it delivered and set up. If I'm ever too tired or lazy to shop for my own system (not ever likely), this sounds like a great option.

I think you could divide the customer world into two general categories: those who just want a good system and aren't going to be bothered with upgrades, tweaks or the latest developments, on the one hand; then, those who are, or become hobbyists, and are more deeply involved in the 'why' and 'how do i improve the sound' and get engaged in the process, the equipment and all the associated stuff (the reason, I think, that many of us are on a place like this).
A good dealer can serve both types of customer. The first type may have to rely more heavily on the dealer's advice, and ultimately, may never look back (except for repairs or problems). Sure, the customer may visit several dealers and listen to several systems in the process, but it's not an ongoing process once the equipment is bought and set up. The second- the hobbyist- is constantly examining, re-examining. They read, chat, raise doubts and may decide that they know what they are after- thus, the dealer's views may or may not be as important to them. I know that this has the potential to drive a dealer crazy if the hobbyist is ultimately not spending money, but sort of an audio enthusiast 'without portfolio,' constantly hanging out, expressing opinions and then buying used, DIY, etc. I would think most dealers would ultimately shun such people since they aren't really customers. And finally, the hobbyist customer who does spend money, whether they look to the dealer for advice, or simply go to the dealer because that's a source of supply for a particular line.
I would think a dealer would like the more passive customer or the well-heeled hobbyist and not want to devote time to tire-kicking hobbyists who are never going to buy (from the dealer) anyway.

I submit I couldn't have built my system on my own. I've had the same dealer for 20 years and have purchased 95% of my stereo from him. He is a friend and someone I trust. Over the years he has recommended products that he didn't carry, but had access to. Our stereo conversations have always started with the dimensions of my room(retired Air Force and used to travel frequently), what I wanted to improve and how much I wanted to spend. Over the years he has called me many times just to say hello and see how my family was doing. He understands that we listen to a system, not individual components.

There may be those great Dealers out there,remember when you read the tomes from dealers on here ,that the human mind is capable of infinite self delusion and that when you do something over a long period of time-that becomes SOP.