Anyone ever have claims for damage with UPS?


I recently shipped some Martin Logan Aerius in their original boxes via UPS and they cracked both of the side rails on both speakers! There is some dispute whether the box and packing material meets their guidelines. They were insured, taped in four different spots with strapping tape, but the just got abused buy them. Any hints on how to deal with them? It's not over yet, but I am not hopeful.
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I once had a claim ejected, but I fought it and won. You must prove to them that the packing wasn't the problem. Possibly going back to the manufacturer of the speakers and comparing to the original shipping method.
Good luck,
Jeff
A couple of months ago I shipped a heavy tube amp about 150 miles. I thought I had sufficiently protected it with bubble wrap and popcorn. They tell me when it arrived it looked like someone had thrown it off a tall building. All of the tubes had come out of their sockets, three were shattered, and the corner of the face plate was bent. The receiver said not to bother filing a claim as UPS would just say it wasn't properly packaged. I had the carton marked FRAGIL in several places.
I recently had a sub destroyed by ups, initually they claimed it was insufficient packing, but was packed in original packing, I think this is their standard procedure, I continued to push my claim and threatened legal action, they finnally paid my claim, but not all that it was insured for, but it was enough to cover my losses, I would be very carefull about what I ship by ups or fed ex ground , and be prepared for a long fight when they destroy it, good luck
Good luck . . . . I had a package shipped via UPS that was packed by one of UPS's approved Mailboxes Etc. type places. UPS beat up the box and damaged the Rotel amp that was inside. Now they're refusing to pay the claim because the SELLER doesn't have the original invoice showing what HE paid for the amp (it was used). Apparently, what I paid for the amp, and what it was insured for, are completely irrelevant . . . .
UPS is fine as long as the package is overpacked to the point where you can drop it from a 4ft height with no damage. Martin Logans would be the last thing I'd think of shipping UPS. I think electrostatics should be shipped air only or BAX global. I get to file a claim with them this week too! Fun, fun fun....