Homegrown Audio ripoff?

Mterle,

I once had a similar problem with a different audio company that was basically a one-man shop. I contacted the Attorney General for the state the business was located in. They sent a letter to the company and I promptly received a refund.

I do not know how much enforcement action the AG was prepared to take. I think the letter was only an inquiry and notice that a complaint had been received. But the letter was enough to convince the offending company that refunding my money was a good idea.

There may be other agencies to contact to receive assistance from online fraud.

Good luck.

Mterle - Don_s is right about seeking out the state AG. When I was having problems with them, I found a state consumer affairs office in Roanoke (where HGA is located). I think it was affiliated with the AG.

As it turned out, my issue was resolved - albeit clumsily and slowly. I did not have to contact the consumer affairs office.

I do not have this information any more. I acquired it via a search.

I appreciate all of your responses. I will seek that option.

This would probably be best. It is unconscionable for HGA to continue to have have a full-blown site conveying the impression that they are a fully-functioning, customer-oriented company (as they were some years ago).

It is unfortunate, because they have (or have listed on the site) some useful DIY parts.

Is there no recourse through BoA? Many CC compaies have consumer protection policies that might be helpful.