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  3. 1438577636

Homegrown Audio ripoff?

I placed an order from them on July 18th. I tried to pay via Pay Pal but the link kept cycling me back through to the payment page. Since they don't take credit cards I resorted to using BofA's bill pay. The payment went through on the 22nd and I haven't heard from them since. I ordered these for a friend who doesn't do much in the way of online anything to the tune of $1200. Years ago I purchased a lot of cable though them and have loved it and don't remember any customer service problems. I'm getting really nervous. Suggestions? Ideas? Thoughts?
mterle
maxima95
294 posts
 
Mterle - Don_s is right about seeking out the state AG. When I was having problems with them, I found a state consumer affairs office in Roanoke (where HGA is located). I think it was affiliated with the AG.

As it turned out, my issue was resolved - albeit clumsily and slowly. I did not have to contact the consumer affairs office.

I do not have this information any more. I acquired it via a search.
mterle OP
16 posts
 
I appreciate all of your responses. I will seek that option.
maxima95
294 posts
 
This would probably be best. It is unconscionable for HGA to continue to have have a full-blown site conveying the impression that they are a fully-functioning, customer-oriented company (as they were some years ago).

It is unfortunate, because they have (or have listed on the site) some useful DIY parts.
wntrmute2's avatar
wntrmute2
188 posts
 
Is there no recourse through BoA? Many CC compaies have consumer protection policies that might be helpful.
mterle OP
16 posts
 
I'm getting some traction with BofA, but I'll add details at a latter date. These people are scum and if I lived in Virginia I would knock on their front door as I do have the address. So far $1250 hard earned dollars down the tube.
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