All is well in digital land. Micromega has been in constant contact with me making sure all of my settings, etc., were in order. Cedric offered to take control of my computer, so I downloaded Teamviewer 10, and we went through the set up together. Where I messed up is I didn't extract the folder, which wasn't in the tutorial. I'm not totally computer literate, so I didn't know that had to be done. I asked if the tutorial will be amended and he said they are in the process of a new download right now, possibly ready in a month or so.
Happy again.
Happy again.