The Outlaw ruins X-mas

. . . and now we have the REST of the story.

thanks for weighing in Scott. By the way, as a shopper, I think the practice of requiring ship to be the same as billing is a bad practice. I understand it's common, but I usually will not buy gifts from vendors who do it. All could have been avoided here if there was an accommodation.

Scott,

Thank you for the details. There is always more to the story. Outlaw has always done very well by me. I am glad Scott stepped in and posted his reply. Seems pretty cut and dried to me. Go whine somewhere else.

Bdgregory -

As I read it, on their credit card payment screen, they do not require that ship-to and bill-to match. But if they are different, they require you to register the ship-to address with the credit card company. So in the case of this vendor they would be making the accomodation you desire?

>By the way, as a shopper, I think the practice of requiring ship to be the same as billing is a bad practice<

I agree. This would make it impossible to buy a gift for someone and have it shipped directly to them. A scenario I could see being pretty common.

Oz

again, scott, these are facts:
1) i didn't get the email. period. the fact that I don't care about reviewing a log is indicative of me being busy as hell during the day and wanting to get to the point: in this case, whether I'm doing business w/ you or not.
2) when you phoned me (6 days later), you got prompt clarification on the Credit card ship-to info. again, this is indicative of my good faith on executing the purchase, which only goes to support my contention that i NEVER received one email from you about a problem.
3) when you received the CC resolution, it still took another 3 days, and i had to call YOU on monday at noon, as the messages(!) i left to your company's VM were unreturned at that time (and x-mas keeps getting closer). and had i not and simply relied on your operation to send things promptly, i'd have been completely screwed for x-mas.
4) i got a denon shipped from NJ (mistake earlier, it wasn't MS, that's where Outlaw is) for $70 2-day, and you "offered" to pick up $20 plus the original cost for ground that was bundled into purchase price, for shipping that you quoted as $120+? again, NJ isn't that far from MS, care to explain the $50 delta???

I gave you a chance to remedy this when i told you that you should pick up 2-day. you refused. that's your choice. this thread was my choice. and i stand by everything i wrote (check my feedback on how much customer service i give to those who buy from me).

hope it was worth it to you.

rhyno