The Outlaw ruins X-mas

Scott,

Thank you for the details. There is always more to the story. Outlaw has always done very well by me. I am glad Scott stepped in and posted his reply. Seems pretty cut and dried to me. Go whine somewhere else.

Bdgregory -

As I read it, on their credit card payment screen, they do not require that ship-to and bill-to match. But if they are different, they require you to register the ship-to address with the credit card company. So in the case of this vendor they would be making the accomodation you desire?

>By the way, as a shopper, I think the practice of requiring ship to be the same as billing is a bad practice<

I agree. This would make it impossible to buy a gift for someone and have it shipped directly to them. A scenario I could see being pretty common.

Oz

again, scott, these are facts:
1) i didn't get the email. period. the fact that I don't care about reviewing a log is indicative of me being busy as hell during the day and wanting to get to the point: in this case, whether I'm doing business w/ you or not.
2) when you phoned me (6 days later), you got prompt clarification on the Credit card ship-to info. again, this is indicative of my good faith on executing the purchase, which only goes to support my contention that i NEVER received one email from you about a problem.
3) when you received the CC resolution, it still took another 3 days, and i had to call YOU on monday at noon, as the messages(!) i left to your company's VM were unreturned at that time (and x-mas keeps getting closer). and had i not and simply relied on your operation to send things promptly, i'd have been completely screwed for x-mas.
4) i got a denon shipped from NJ (mistake earlier, it wasn't MS, that's where Outlaw is) for $70 2-day, and you "offered" to pick up $20 plus the original cost for ground that was bundled into purchase price, for shipping that you quoted as $120+? again, NJ isn't that far from MS, care to explain the $50 delta???

I gave you a chance to remedy this when i told you that you should pick up 2-day. you refused. that's your choice. this thread was my choice. and i stand by everything i wrote (check my feedback on how much customer service i give to those who buy from me).

hope it was worth it to you.

rhyno

I think that requiring that the ship to address be registered with the CC Company is a good idea. It's another layer of protection between you and a potential credit card thief. A few months ago, someone used my CC to purchase a 50" plasma from target.com. If I had not received a confirmation email from Target, I would not have known until I got my statement. It was being shipped to an address different than the billing address.