Tidal not working on mac mini

Did you try un-installing and re-installing the app?

thank you jond. I did, but still the same error (unable to log on)

Update: after hours of waiting and resubmitting all the info I sent last night here is a copy of the email I received from support ( an email that is just the letter d) - so frustrating


Annette (TIDAL)Sep 19, 1:56 PM EDT

d

Best Regards,Annette
TIDAL Team Lead

I concur, Tidal customer support is wanting. But, on the bright side, Quobuz should be coming soon. I think I will be cancelling my subscription anyway, as their catalog is impossible to divine for classical music. $20 bucks a month and I really don't use it unless a high rez album comes out that I want to listen to.
B

I did have the same issue with Tidal approx 4 weeks ago and yes same b.s. responses from customer support.
My fix was a little drastic but worked.
First I cancelled my tidal subscription, then uninstalled the app.
Gave it a day then reinstalled the app and the rejoined Tidal.
It worked and no recurrence since.

Good luck.

1967, I’m having the same issue with mconnect accessing tidal on my ps audio Directstream jr. I have the mconnect app on my iPad and iPod and has worked fine until today. Now tidal keeps asking me to log in with no success.