Hey 'E' : " ..You can totally see that" ?
It's astonishingly amateurish, unprofessional, wrong and insulting.
Here was my question: " ..Can you please tell me if the woofer/tweeter are 'bolted-in' (or wood-screwed-in) "
It raises alarm bells ? The company felt 'threatened' when a customer took the time to contact them directly inquiring about simple, basic design elements -FOR A $10K loudspeaker !!! Too funny.
You don't agree and that's as close as we'll get.
Consumers do not have a right to know everything about a speaker they are buying. There is no right to have a schematic and part list either.
I will repeat that I would not have replied how he did, but I also can see his point of view. The mistake was in the tone. He should have said to please evaluate the speakers based on their sound quality and see if they are right for you.
I do suspect that JA gets an inordinate amount of attention from DIY'ers who want to clone his speakers, and that may predispose him to being more firm in his replies. I don't know.
Best,
E