I find Qobuz customer service to be very good. I recently emailed Sebastien who provides most of the Qobuz customer email promotions. I asked Sebastien if Qobuz could look into getting Lyle Lovett on their service as most Lyle Lovett albums have terrific SQ. He replied quickly letting me know that he would look into it.
About 3 weeks later I get an email from Sebastien letting me know they posted most of Lovett's collection on Qobuz. Even if I was lucky and they were already in the process of doing this isn't the point. The point is that Sebastien took the time to reply and hope I enjoyed listening to the Lovett albums. This is a characteristic of a world-class customer support organization.
About 3 weeks later I get an email from Sebastien letting me know they posted most of Lovett's collection on Qobuz. Even if I was lucky and they were already in the process of doing this isn't the point. The point is that Sebastien took the time to reply and hope I enjoyed listening to the Lovett albums. This is a characteristic of a world-class customer support organization.