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Denafrips/Vinshine not everything they were built up to be.

Just a FYI for the AG members, as that is how I (second handedly) got the info that there would be no worries.... Vinshine that as you know is the sole world wide distributor of Denafrips. 
I placed an order with Vinshine on April 4th and sat back to see just how long this adventure would or could take. I never received any communication after the e-mail that stated my order was in. So this past Monday (approximately 5 weeks) I sent them an e-mail inquiring as to the status of my order. It took a couple days, due to time differences, but out of nowhere dated yesterday (5/13/21) is a shipping number and packing list. Nothing else... no sorry about the delay, I know this must look strange your shipment all of a sudden going?????
There were those of you that said, no way... I wouldn't do it. And, what about warranty. 
I've been a member here 14 years and never posted anything. You guys need another unknown voice like a hole in the head. I just read my Friday Forum Highlights like my mom used to read her National Inquirer. But thought I would at least alert you to seemingly some strange goings on at Denafrips. 
128x128pwdmark
nonoise's avatar
nonoise
10,641 posts
 
To this day I still get emails from Vinshine Audio apprising the status of backorders, wait times for parts, order fulfillment and next time shipping dates, and I bought my EX-M1 a couple of years ago. I even get the newest reviews in my inbox. 

A quick trip to their site will keep you updated on the very same matters. As for not getting back to you, all I can say is they do their best to stay on top of things but sometimes, stuff happens.

All the best,
Nonoise
whipsaw
754 posts
 
This was intended to be an FYI for the group.... No More!

Apparently overreaction is your default mode.

I made the fact-based point that your complaint is anomalous, and agreed that the lack of communication is disappointing. Here is a 53 page (and counting) thread on Denafrips:

https://forums.stevehoffman.tv/threads/denafrips-dacs.897934/

Are the contributions all glowingly positive? Of course not. But the responses from owners of the products are overwhelmingly positive, and so to extrapolate from your single experience that something is "wrong" with the company, and that it is "not everything they were built up to be", is ludicrous.

Presumably your business never made any mistakes over those 40 years.
pwdmark's avatar
pwdmark OP
31 posts
 
As I said, I have been reading all of you religiously for 14 years, As far as handling a little push back.... I have only read that type of "welcome" dozens of times, I mean a decade and a half? To the point that one of you says something to the "judge", as is how I felt by the first retort. 
After what I considered what I read here regarding Vishine, I felt comfortable to proceed. Of course we made mistakes, BUT when we did I personally called our customer to apologize and make sure things were taken care of to his or her satisfaction.
Had a couple of errors with Morrow Audio.... Mike called me personally. 
Fuzztone, I do not mean to cause Denafrips any sales, it is a a potentially shaky purchase, but I read and watch a lot of reviews and they always are at or near top dog. I even told whomever received my email that I want one of their DAC's but wanted to see how this goes first.
Now I get taken to the principles office???? Alvin.
pwdmark's avatar
pwdmark OP
31 posts
 
jjss49.... tell Alvin I am a retired American citizen and AG member for 14 years. Tell him I am the son of a 30 year career vet of WWII, Korea and Vietnam. Bronze Star, Purple Heart. That is who raised me. I don't even know what "click bait" is but the fact that some of you say and discuss things like THAT out to the public really PISSES ME OFF!
Tell Alvin that!
jjss49's avatar
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jjss49
6,612 posts
 
op

i don’t know alvin, other than some email exchanges a while back about denafrips, and seeing him post here

but from his demeanor and yours, i know who i respect more 
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