This was intended to be an FYI for the group.... No More!
Apparently overreaction is your default mode.
I made the fact-based point that your complaint is anomalous, and agreed that the lack of communication is disappointing. Here is a 53 page (and counting) thread on Denafrips:
https://forums.stevehoffman.tv/threads/denafrips-dacs.897934/
Are the contributions all glowingly positive? Of course not. But the responses from owners of the products are overwhelmingly positive, and so to extrapolate from your single experience that something is "wrong" with the company, and that it is "not everything they were built up to be", is ludicrous.
Presumably your business never made any mistakes over those 40 years.