Riley Why would I waste this time trying to get some answers to my service issues if there wasn't a problem ??? The speaker phone doesn't work properly .....It is distorted to the listener......It would be very easy to return for service, but I can't get anyone to tell me where to send it.....I bought this phone from the Apple store on line on 7-12-21.....I have spent money to activate it which I will lose, I will have to do all this over again it I can ever get it repaired ......My attitude is getting bad because I'm not getting anywhere and I need this phone to work......All of this is simple if someone at Apple would tell me what to do with this worthless phone.....Apple doesn't care about you or me, its all about the money and nothing else.....I will probably throw this phone in the trash before I can get anyone to fix it and I'm not sure that won't be the best thing.......Thanks