2. misc-audio
  3. 169412-2625

APPLE PHONES.......NO SERVICE

I have a new refurbished Apple phone that I have spent quit a bit of time trying to contact somebody at Apple to fix it....Its one month old......I have to wonder how a person can call a Apple person without spending the rest of there life trying to contact someone in the communication business.....I have tried e-mail, of course no body has a phone number, but if your phone doesn;t work , how would you call them anyhow......Maybe I should just sell it and get another brand that works.............What do you think ?? 
autospec
autospec OP
474 posts
 
Riley   Why would I waste this time trying to get some answers to my service issues if there wasn't a problem ???   The speaker phone doesn't work properly .....It is distorted to the listener......It would be very easy to return for service, but I can't get anyone to tell me where to send it.....I bought this phone from the Apple store on line on 7-12-21.....I have spent money to activate it which I will lose, I will have to do all this over again it I can ever get it repaired ......My attitude is getting bad because I'm not getting anywhere and I need this phone to work......All of this is simple if someone at Apple would tell me what to do with this worthless phone.....Apple doesn't care about you or me, its all about the money and nothing else.....I will probably throw this phone in the trash before I can get anyone to fix it and I'm not sure that won't be the best thing.......Thanks
riley804
1,224 posts
 
what model phone did you get ? is it a new phone or an older model?       my iPhone 7 was great in the beginning but after having it for a while, phone calls were not good at all.       conversations would cut in / out all the time.  upgraded the phone and problem went away.      its like they force you to upgrade.     

i just find it odd that not one time in your post or replies did you mention what kind of issues you were having.....but instead just kept saying how the phone doesnt work.

i asked this question earlier and didnt get a reply on it....but can you return the phone to where you bought it from ?


autospec OP
474 posts
 
Riley:   Take a minute and read what I have said..........
artemus_5's avatar
artemus_5
1,925 posts
 
Piss Poor customer Service is now the norm in the USA. They try to do everything with a computer, including the customer service itself. Some things need more explanation than the computer can deal with. Pitiful. I hate to call any place for customer service now. Purchasing is easy. Afterward nobody cares.So I feel your pain and disgust
itsjustme
681 posts
 
I’m not sure why you are rantin here, but anyway.

If you want assistance, why not explain what happened, what you did etc.

  • 1. Any background info
  • 2. Who is your carrier?
  • 3. How did you activate it on their network?
  • 4. Did it ever work?
  • 5. If so, when did it stop and what might you have done around the same time?
from here you might get some useful answers.
BTW i have generally found the people at apple support quite helpful. They too will want the basics before moving forward.


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