I switched the left and right XLR inputs at the amp and the meters are reading the same now. I don't even have to look at the meters and can tell the sound is balanced which is just weird. The cables are fine and no fraying. The XLR/ RCA switch is in the correct position. My source is a LUMIN T2.
I do agree his prices are ridiculous and I'm looking elsewhere. Definitely calling Audio Classics Monday. The only downside is shipping costs which will be expensive.