2. speakers
  3. 1343065235

Magnepan Service HORRIBLE???

I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
mapman's avatar
mapman
22,406 posts
 
Magnepan has a good rep as far as I know. My experience in the past sending things to them for repair or refurbish was good, but that was a few years back FWIW.

It is a small company so things might go slower than desired from time to time maybe?

I would talk to the proper customer rep on the phone and ask if they can provide an estimate of when they will be able to look at your speakers? Then follow-up again if you do not hear by then.
wolf_garcia
6,726 posts
 
I'm tellin' ya...it's really hot and dry out there...the corn's-a-dyin'...mercy...mercy...
marqmike
844 posts
 
Can you cook corn in a magna pan. If the corn is a dying i am going to have to think of something else to cook in there. Let's seeeeeee. I think I will start a new thread on that one. Whoo! I though I wasn't going to solve that one.
phasecorrect's avatar
phasecorrect
2,013 posts
 
Actually MN is one of the few midwestern states that has gotten rain...it flooded Duluth not too long ago....
etmerritt33 OP
36 posts
 
Mapman, this has already been done multiple times

Elizabeth, The speakers were purchased used. I thought that FedEx could ship them without damage to Richmond, Va. Once they arrived damaged, my wife and I decided that it was worth the cost of a custom wood crate (about $ 400 of the $ 1000 I mentioned) to avoid a situation where we might encounter additional damage shipping to Magnepan for repair and that would complicate the FedEx damage claim and then we thought the worst thing would be to have them repaired and damaged again on the way back to Richmond.

Paranoid? Probably so but we wanted to find the shortest critical path to be able to get the speakers back so we can listen to them.

This crate is reusable so it will also benefit when we sell these. That might be sooner rather than later if Magnepan does not do something soon. My patience is running out.

Tom
More to discover