Ozzy, Colin is far more than a nice talker. He puts action behind his words. I find him a rare commodity these days. Low keyed gentleman that puts no pressure on you and speaks respectfully about other dealers and brands. Just a kind man.
He has listening skills like nobody I have ever experienced. Very talented listener with keen skills on how to properly set up speakers. He knows exactly what to listen for while patiently and tirelessly optimizing his customer systems. He coaxed so much more out of my new speaker, which I purchased elsewhere, that it left me realizing how much I still have to learn.
He has listened to many, many high dollar cables. He did the comparisons while deciding on the brands he would carry. After testing he decided on Hijiri and Tchernov. These cables are very special. Both deliver on music’s beauty and nuance in a special way. I know his listening skills are better than mine. They just are. He is gifted in my opinion. Without him I would still have a nice sounding system and cables. However, I would have missed the level of engagement and enjoyment I now find with my music. That is true for me.
This is certainly as, if not more important, than the size or annual sales afforded by a dealer in my experience and opinion.