PrimaLuna tube amp issue

All tubes including signal tubes? or Just the power tubes?

Are the valves lighting up? If they are not lighting up, that's one thing. If they are I'd be looking to the small valves.

Speaker wire swap to check for speakers.

RCA/XLR swap to check for cables and source.

Not a fuse in the speaker?

Not a fuse per channel?

Side Note: It was shipped to your Island.
Tubes 101 IF the valve survives transportation, it should be checked, WHY? That is when they WILL fail, most often after being shipped. Small valves???

Just thinkin' out loud.

Happy hunting

Yep, tube failure just after shipping, not unusual, and can happen with all tubes and equipment! This actually happened to my PL Dialogue Four, one EL34 power tube failed on first firing, took out one resistor on auto bias board, I did diy repair.

I have a PL HP, and had a channel go out.

Each channel has an auto bias board- could be the problem.

Time to send it to a PL authorized repair facility. Just any repair facility won't do-they will not be ablt to get the schematic. Call Call Upscale for reference.

Did you reach out to the person you bought the amp from?  Does it have any known issues?

Either send it in for a repair or find a local tech  does not sound like a major issue