The Cable Co
Hi All,
Does customer service get any better than that of The Cable Co? Had a recent mishap as they sent me a 20 amp version instead of the 15 amp for a power cord. I was a little frustrated. I called them and right away John apologized and said "just sit tight we'll make this right". He called me right back and said we are overnighting you the correct 15 amp but we're also upgrading it to the next level. Which is literally double the price! I asked the obvious reflex question "are you serious" because I was in shock. "You'll have it tomorrow". And I did! I cannot say enough about these guys (especially John)! They sent me the next level up and even overnighted it. I am still floored by this level of customer service. I know most everyone here knows of The Cable Co but if you don't don't even buy another set of cables anywhere else! These guys are the read deal! I didn't even know how to say thank you to John...I'm still pinching myself...
+1 @soix I have to be honest, every time I've approached a cable purchase, I looked at CableCo and then...found it used. The notion of paying $600 for a cable when I can find it used for $250...no customer service can beat that. I do appreciate the offer of their "lending program" but after re-stock, well, that can add up. Still, props to good customer service for those willing to fork over the margin. |
I used them years ago quite extensively, tried many kinds of cables in widely varied price ranges, wanted to understand the contribution of cables in total system.
Funny, but since that experience I no longer feel undecided about cables. I've either auditioned or owned much more expensive cable than present, but my cable situation has been static for a number of years with present setup of mid priced off the shelf and diy. Know I may not have best, but feel much bigger fish to fry in context of a whole system. |
I’ve had good and bad experiences and have given them thousands of dollars. The guy who normally takes care of me E**** has been mostly good, not always. A few times I’ve spoken to others with less luck. The worst time was about 7 years ago when I wanted to explore cables for a new piece of equipment and brought up a few good ones after careful research. This guy basically called me a fool and why would I ruin the sound of my stereo. I hung up on him. I’ve bought cables since then from other places and am undecided if I’ll ever go back. |
