Bandy, I have an Innuos Streamer and have good luck with the very responsive
Innuos team. I realize you tried that. Retailers these days are very understaffed
so for a dealer to turn down work on something they don’t carry seems logical
to me or did I miss something?
Easiest and cheapest solution, go to the SFAS website, join and attend a Friday Happy hour. Explain your problem. Someone there will know what to do.
I joined and I don’t live in the state.
Best of luck!!