Warning for Revel lovers
I have read these forums for some years, and have never contributed, but feel I really must let people in on what is happening at Revel. I ordered a pair of Salon2's in March '21 through the great folks down at USA Tube Audio in Scottsdale, who I can unreservedly recommend for excellent customer service. After ordering the Salons, Revel estimated their delivery at the end of April. When that date approached the delivery was changed to end of June. Then it was changed to August, then November, then February. '22. Just found out the new delivery date. It is August '22. Well, you might say, this is supply chain, pandemic related. Read on. During my year-long wait, Paul and Charlie down at USA Tube several times tried to find out what the story was for the delays. I also wrote to Revel to try to get updates; I had sent them 50% down to reserve the speakers. The most either I or USA Tube received back was a one or two terse sentences which shed no light on what the issues were effecting delivery targets. During this time, I sent some equipment in to Audio Research for factory restoration. It took them 6 months to get the job done, but they were excellent at keeping me in the loop, and I always knew when to expect them to finish the job. Just last week I canceled my order to Revel. I will receive a refund, but there was not one word from them apologizing or attempting to explain what happened. I have since ordered a pair of Aspen FR30's from PS Audio, and have already been contacted by them several times for updates and videos of in home installations. Anyway, they are delivering the first couple of pallets as I write this, and somehow are able to honor their commitments to their customers. Though I will have to wait for mine, I have high confidence they will arrive at my house when Paul and company say they will.
The point of my ramble is that the high end community is rather small, with many excellent companies competing for for business within it. It is sad to note that one of the absolute best, Revel, is now under the corporate umbrella of Harmon, which is under the corporate umbrella of Samsung. They have not been represented at the last two T.H.E. shows in Long Beach, home state for Revel. They sent me an email back in January, announcing a change in their management, along with no information on the status of my speakers. They appear to have had no interest in keeping a buyer of their flagship product either happy or informed, for an entire year. I am not a wealthy man. I've been trading and buying audio products for almost 40 years, and was excited to lay down a large commitment in capital for some amazing speakers. I am assuming that sometime in the recent past Revel, after having been absorbed by its corporate overlords, was "restructured" (read gutted), and is not currently equipped to supply a quality product to discerning audiophiles. It also appears that the parent company is content mass-marketing cell phones and "speakers that rock", but sound the same whether playing MP3, CD quality, or high rez. If anyone out there is thinking of sinking a bunch of money into a high end speaker, Caveat emptor! P.S. I own a pair of original Salons, and have always enjoyed Revel's products. Very sad
I tried to get a replacement grill for one of my Revel m106 under warranty. It was a pretty bad experience and it was just a grill. They actually told me they had to wait until new stock arrived so they could take one off of a new speaker ...... it literally took 5 months. Red flag that they stock no spares for the Performa speakers. They were good speakers but that scared me about future service so I sold them
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@artemus_5 If your Samsung has the ice maker in the refrigerator section, I may have a solution for you. We have a french door Samsung refrigerator with the ice maker in the upper left side. It would stop working every so often. Upon investigation, the problem is not that it was "freezing up", but rather, the ice was melting in the back of the ice container and forming a blob of ice, which then blocked the dispenser mechanism from working. Each time, I had to use a hair dryer to melt the blob of ice that was blocking things up. At that time, the refrigerator section temperature setting was 36 degrees. At that temperature setting, there apparently was enough air getting into the ice maker section to raise the temperature in there to just above freezing. After realizing this, I set the refrigerator section to 35 degrees and, wow, problem solved. The ice maker has worked perfectly since then and it's now been maybe a year since then. So, I suggest setting the refrigerator to 35 or maybe 34 degrees and see what happens. |
So you are finally getting a refund on a speaker system that was discontinued 2 years ago from Revel which has been sketchy at best, and now you're going to buy an euber expensive highend speaker system from a company that hasn't made highend speakers in the past.
Sounds like you're a glutton for punishment.
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Never enjoyed Revel, but sorry to hear about your experience. I think that most manufacturers can do with better communications. I will say the brand that I find extremely good at communicating is Classe. Regular updates on orders, and great feedback loop.
I am personally waiting on my next Audiovectors that I ordered first week of February. I hope I don’t have your issues! |
