Fedex and Ups Damage thread

I had my Apogee Duetta II Signature ribbon speakers damaged by UPS a few years ago. The original cartons are encased in a super solid wood slat enclosure. They managed to puncture the bottom of one of cartons with a forklift, tear off several slats, and drop them. Thank god the puncture was below where the speaker sits. The left channel has a small sliver of damaged mdf on the top that I was able to wedge back in. I went back and forth all the time with their deplorable claims department for several months. They strung me along and then offered $250. You can imagine my response. I’ll always use a freight company from now on and make certain they are both on the same pallet. The left channel as a result has a bass buzz at a very specific low frequency range (the acoustic foam was going to inevitably fail anyway, but that doesn’t give them a pass). I’m getting them fully restored/upgrades anyway in May by Music Technology in VA. That experience still makes me angry when I think about it. UPS is absolutely horrible for large, fragile items. Live and learn!

I have shipped over 5000 items using UPS, FedX, and USPS. Lots of heavy items. According to UPS if it gets damaged it was not packed correctly. The damage has to be noticed, when the package arrives and noted to the driver, or in most cases you are out of luck. The insurance covers you if the item is lost and it does happen. If you do not insure the package and it gets damaged they will only pay $100 max. The driver do not know a package has insurance. I purchased an Audio Research pre amp which was insured for $10,000. It was delivered to the wrong address. I got a call from the person, that shipped the package. He got a call about the package from the person, that received the package. I called UPS, after 3 people and 30 minutes on the phone I told them the package was insured for $10,000 and they sent a truck to pick up the package within an hour. If the package had not been insured no telling the outcome. I have found it good to hand write the address on the box with a phone number.

Using the hard Styrofoam is not a good packing material. It does not allow for shock. Most good audio equipment is packaged in soft foam. I hate peanuts but putting 3 inches of peanuts around the factory box is what UPS says is the correct way to ship glass, value pottery, and sensitive electronics. I use the 3 inch foam from the fabric store around the factory box. Yes, the added cost and the added size to the box cost more to ship but much cheaper than the equipment getting damaged. 

Never let the UPS Store box your stuff. If they do, watch and make sure you are happy with the packing. If they package the item it is covered no matter what.

When I owned audio stores, we could not send back any McIntosh equipment to the factory, without the factory box. We also double boxed it then.

Keep in mind that all business have been short handed and hiring new people. So, if you were worried before, it is worst now.

The only way they pay insurance claims is if you use their packing service to ship. I had a preamp shipped FEDEX signature on delivery required. FedEx listed drop-off times 5 x before it actually arrived and it had slight damage. The seller had a FEDEX pack and they did a D- grade job but FEDEX paid him right away he made me do a chargeback on paypal to get my $ back. FedEx mentioned they wanted to inspect the damage but never showed up. This was 2 years ago and I have a nice free preamp after lol.

What a timely thread. I had a preamp shipped out of CA via UPS on Monday, scheduled delivery today. This morning the status was changed to "delivery date unknown". Now they are thinking it's lost.

I have probably shipped and received 20+ components over the past 2 years while I was finding my current configuration and can happily say there were no damages to report via FedEx.  Delays from time to time, but all was packed properly and arrived safely.