Balanced is theoretically better than SE. Separating the ground between the 2 channels eliminates a lot of hum and crosstalk-type issues. This doesn't mean that it will always sound better to all listeners, but it shouldn't sound worse unless there's an implementation issue.
You're never "required" to use an op amp. Normally, that would suggest that the design is already op amp-based, or that they're using it to invert the signal at some stage to create a balanced signal. A discrete gain stage or op amp is required to convert any SE inputs to balanced operation. In the case of Audionet, they appear to have developed a proprietary op amp that is presumably used in all their active stages.