As follow up, There was an ordering snafu, all on me. Greg did the exchange in eye watering time. The HDMI 2.1 cables are built like the proverbial brick SH, and perform incredibly. Many thanks to DH Labs in general and more specifically to Greg. No big box DNA to be found here!
DH Labs.
I just wanted to publicly extend my thanks to Greg Hovsepian owner of DH Labs. I recently made a change to my system that included an Aurender N200 and a DH Labs D-750 cable.
Right after putting my system together, my Vault which moved to DAC input 2 no longer would lock on anything above 24/48k. Weird. But only under certain conditions. It was intermittent like a bad cable. In my course of troubleshooting the DH cable was in the input that was intermittent more than it was not
It of course was fine with another known good cable, but that was purely coincidence
When I reached out to Greg, he got right back to me . Actually I am pretty certain most of our e-mails were off hours. I told him I thought I had a bad cable. The next morning he sent a tracking number for a replacement! Fortunately I continued troubleshooting and was able to prove it was the DAC. I was able to get back to Greg before it shipped....
I couldn't believe how fast he stepped into action ! Awesome customer service. Great cable, I will be buying some analog RCA soon!!!
- ...
- 13 posts total
- 13 posts total