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My PerfectWave dac is working!

My PWD is NOT working!!!

I tried connecting the dac, with a cd transport connected via coaxial, to my preamp via balanced and rca cables. No sound.

I was thinking the problem was with the preamp. So, I connected the PWD directly to my monoblocks. No sound either via rca or xlr!

 

The unit is on, and appears to be fully operable. Is this an audio gremlin, or are there problems with these pwd’s that I’m not aware of.

I purchased this unit brand new and have used it sparingly because I use vinyl a lot.

I’ve run out of solutions. Can anyone help?

128x128coltrane1
krelldog
323 posts
 

This just happened to me. The Directstream internal volume control defaults at 26.

Use your remote and raise the volume to 100. Make sure your going through your preamp.

It defaults at 26 in case you directly hook it straight up to your power amp.

rocray's avatar
rocray
1,448 posts
 

What inputs are you using on your pre? What inputs do you have the knobs selected to?   Just trying to eliminate the simple stuff. It’s odd that both your sources aren’t working.  

mahler123
3,361 posts
 

It doesn’t seem like a dilemma to me.  The DAC worked with a different integrated amp.  You never tried anything else with your new separates and somehow decided to blame the DAC, but if the phono preamp also is producing no sound, then the problem seems to be the amps.  

jond's avatar
jond
5,846 posts
 

If the preamp is new to you make sure no mute is engaged obviously also do you have RCA cables you can run from the  Dac to preamp? Maybe your balanced input isn't working?

curiousjim's avatar
curiousjim
4,756 posts
 

@coltrane1 

Did you say PS Audio won’t help you? That sure doesn’t sound right. They have been incredibly helpful when I have called them.

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